Customer Service

What will the apprentice be doing on site

We have a great opportunity for someone to start a career in the customer service team in local and diverse family run business.
The business caters to agriculture, motor vehicle, retail and garden machinery sectors in North Norfolk.

Working in a busy office selling specialist gardening machinery, the successful candidate will be involved in taking responsibility for basic office duties, telephone and computer work.

The role will include:
- Dealing with customers face to face
- Taking telephone calls for orders
- Delivering a high level of sale’s services
- Providing accurate information on products
- Telephone and online sales
- Positive Customer interaction and helping to build customer list and brand reputation
- Support team members to ensure high quality of service

Are there restrictions

As this is a rural location, applicants must be able to get to the site by car or bus.

What sort of candidate are you looking for

Confident and polite
Strong communication skills
Able to work well as part of a team

Essential qualities

A good level of Computer Skills.
Confident telephone manner
Confident in use of numbers
An interest in marketing or sales

Desirable qualities

Not afraid to ask for help.

Likes engaging with people.

Qualifications Required

Maths & English GCSE Minimum Grade D and above or equivalent

Relevant information about the site

The role is based in the busy office of a garden machinery outlet whose business is selling servicing and repairing all manor of garden machines.

The business has a shop onsite selling all associated equipment and accessories


Reference NIC-0004-22
Location Stalham
Apprenticeship Customer Service
Level Intermediate (L2)

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Contact Info
Building 262B, Scottow Enterprise Park, Lamas Road, Badersfield, Scottow, NR10 5FB
01603 737739
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