Business Administrator

What will the apprentice be doing on site

This is a fantastic opportunity for someone with a keen interest in working within an office environment to gain experience across all aspects of an administrative role whilst studying for a Level 3 Business Administration qualification.
The role will involve working across a group of busy medical practices, being part of the team that ensures the smooth running of operations and being a focal point of communication between patients, doctors and other medical staff.

On a daily basis, the apprentice will be involved with:
•Dealing with requests via email and the group's
interactive website.
•Booking and managing appointment bookings.
•Liaising with clinical and admin staff regarding patients
•Contacting patients.
•Contacting external agencies where needed to
support in a patient’s journey.
•Maintaining an efficient surgery/clinic appointment
•Recording and collating data to allow for service
•Receiving patients and visitors, directing them as
•Registering new patients using systems.
•Assisting patients in the completion of relevant NHS
•Generating patient encounter and a blank prescription
for GPs to take on home visits.
•Ensuring reception, waiting areas and clinical rooms are
kept neat and tidy.
•Ensuring that clinical rooms are kept clean, tidy and
fully stocked.
•Updating noticeboards, leaflets and other literature.
•Dealing with all enquiries, referring to the appropriate
member of staff.
•Actioning and updating electronic tasks.
•Ensuring that data and reports are created and
captured to enable service review and development.
•Ensuring that clinical equipment and PPE levels are
maintained, in order to ensure that the services can run
•Creating and ordering PPE and equipment.
•Escalating any matters to the appropriate manager.
•Reporting any health and safety concerns to the Health
and Safety Officer and your line manager.
•Receiving and making calls as required to book appointments, assist with queries and other matters as required.
•Relaying simple medical information.
•Organising and administrating clinics including new
registration medicals and other ad hoc clinics that may
be required.
•Ensuring security of data and information in
accordance with the Data Protection Act, the
practices’ policies and procedures and other
•Promoting and maintaining own and others health,
safety and security, in accordance with legislation and
the practices’ health and safety and security policies.
•Supporting the equality, diversity and rights of patients,
carers and colleagues to include:
•Acting in a manner that recognises the importance of
people’s rights, interpreting them in a way that is
consistent with the practices’ procedures, policies and
current legislation.
•Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues.
•Behaving in a manner which is welcoming to and of the
individual: is non- judgmental and respects their
circumstances, feelings, priorities, and rights.
•Participating in the practices staff appraisal system.
•Undertaking any other duties that are considered to be appropriate to the post.

The apprentice will need

Prior to starting employment, the apprentice will be required to pass a standard DBS check

What sort of candidate are you looking for

The ideal candidate will be an efficient and organised individual.
They will be adaptable as they will be working across several different locations.
They will need to posses a good degree of compassion and empathy, as well as be able to respect people's privacy, whilst at all times presenting themselves in a professional and mature manner.

Essential qualities


Qualifications Required

Minimum grade C/4 GCSE Maths and English or equivalent.
Good IT Skills and knowledge of Microsoft packages including email, Word and Excel.

Relevant information about the site

The successful candidate will be working across multiple sites as required, so own transport would be an advantage


Reference ONE-0001-22
Location Norwich
Apprenticeship Business Administrator
Level Advanced (L3)

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Contact Info
Building 262B, Scottow Enterprise Park, Lamas Road, Badersfield, Scottow, NR10 5FB
01603 737739
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